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Milwaukee Journal Sentinel

Milwaukee Journal Sentinel

www.jsonline.com
What is your customer experience with Milwaukee Journal Sentinel?

Milwaukee Journal Sentinel Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Milwaukee Journal Sentinel has a 2.2 star rating from 11 reviews with 20% of users likely to recommend; reviews show widespread dissatisfaction, many citing delivery failures, billing errors, and poor customer service.

Key Takeaways for Future Customers

  • Read Milwaukee Journal Sentinel reviews before subscribing and expect potential issues with delivery, subscriptions, and customer service response.

Negative Feedback / Risk Areas

  • Recurring complaints include missed or late newspaper delivery, billing problems such as double-billing or refund delays, and unsatisfactory customer service handling subscription cancellations.

Positive Feedback

Some reviewers note the paper remains available and a few carriers are praised, while the website is valued by readers.

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Show reviews that mention
paper customer customer service delivery subscription resolution service friend single edition journal late
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Charish Adh

Sunday Journal, late deliveries to the gas...

AI Highlights
  • Sunday Journal deliveries to the North Prairie gas station are late, sometimes by 9 AM.
  • Locals are frustrated and asking for a resolution.

Sunday Journal, late deliveries to the gas station in North Prairie, Wi. ?

The person that has the route in our area is constantly LATE with the delivery of the papers for purchase at the gas station in North Prairie. It used to get there by 8AM on Sundays...but now is as late as 9 AM. Local people are frustrated.

Any resolution for this? Jim Gozdowiak, 414-254-****.

View full review
Kirk K Fts

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraudulent billing practices

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AI Highlights
  • Gifted a subscription; billing day wasn't kept.
  • They double-billed me and sent no editions to my friend.
  • After three calls, no refund.

Gifted a subscription to a friend. They didn't bill me on the day that they stated they would.

Then they double-billed me without ever sending a single edition to my friend.

I spoke with customer service three times and still have not had the money that they robbed me of refunded, nor has my friend ever received a single edition. Criminal behavior and pathetic customer service.

Loss:
$54
Cons:
  • Fraudulent billing practices

Preferred solution: Full refund

User's recommendation: Don't become a customer. Better publications available with honest business practices.

View full review
Ahad Szt

I never got through to an agent.

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I want a lower monthly rate. They just offered $5 refund I have a friend paying $2.99 a month. Im a loyal customer and pay $24.99 a month

User's recommendation: Have ability to reset questions

View full review
Randy O Ktx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancellation and reimbursement

Updated by user Oct 21, 2024

I have not been reimbursed the amount of money that their Philippine office assessed to my card. The MKE office said they would address it.

And as of now it still stands as such. It is amazing how they can instantly charge you any amount, but getting them to reimburse you requires an act of Congress.

Original review Oct 14, 2024

After several attempts to cancel the subscription on 9/11/24, I feel that a resolution may be forthcoming by contacting the MKE customer service team.

User's recommendation: Do not believe you are being helped by Philippine office. Call MKE.

View full review
Anonymous
map-marker New Berlin, Wisconsin

Missing paper

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No paper

No help

I live upstairs and I am elderly

Never miss sending me a monthly bill

Please MJS

Do your thing I do mine

View full review
Jazlyne Gsk

Sports page somewhere between non existent and a big fat joke!Do they even know the Packers fans look for coverage???

Get some coverage of Packer football!

Have budgets been cut so far back that there is no one left to report?

View full review
Ronald F Pcy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker West Allis, Wisconsin

No paper for 3 days

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AI Highlights
  • Paper on hold; restart set for July 7.
  • No paper has arrived after 3 days.
  • Automated reply promised to contact the carrier; issue remains.

I had my paper on temporary hold. Delivery was to be restarted on July 7.

However, I have not received any paper yet. That's 3 days. I can only convey my problem to your machine. Then it responds, assuring how you care about your customers and that you will contact the carrier.

But that doesn't work, does it?

Your system seems to be broken!! Ron Frohna.

Pros:
  • It is still available
Cons:
  • Consumer communication stinks

Preferred solution: Price reduction

View full review
Lynell Yzh

Pathetic

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AI Highlights
  • This paper isn't worth the paper it's printed on.
  • Little local news; days old.
  • Front-page about Mississippi River water seems out of touch.

This "newspaper" isn't worth the paper it's printed on. There is hardly if any local news.

If there is it's days old. Their daily head lines and major articles are so out of touch with what's really important it's laughable! Example... With all that's going on today their front page headline story is about Mississippi river water.

Like living in Milwaukee I give a *** right now! Really! And their reporting bias is so far left it's like reading the Babylon Bee. Are these stories for real?...you have to ask yourself!

But what can one expect from a once great paper.. papers... Journal and Sentinel...that had real reporters instead of today's little libtard sycophants pushing the far left agenda ...

that begs for subscribers at a dollar a subscription. You can't even use it for toilet paper!

Cons:
  • Read review

Preferred solution: Nothing

User's recommendation: Find a more reliable unbiased news source that isn't yesterday's news.

View full review
1 comment
Guest

1950 is gone, welcome to 2024.

Bobbie Mjh

Format on Suday paper is pathetic. Want sports coverage on ganes, box score not this garbage. Want this, add abither page to edition. Not spirts page! Cancelled my subscription. New management are loo

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Go back to original format. Sports page needs info on teams.

Box scores.

New format sucks. Reason cancelled my subscription.

User's recommendation: Unless change new format, don't buy.

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Anonymous
map-marker Milwaukee, Wisconsin

Not getting paper

I have not been receiving my Sunday or Wednesday favor. Whats going on?

I paid for it. I dont know what more you want me to say I havent received my paper.

View full review
Carole K Amx

Newspaper not delivered

I am upset because my paper was not delivered today. Sometimes I have to search for it. Frustrating!

Preferred solution: Deliver product or service ordered

View full review
KAREN B Duc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Comics

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Why did you change the comics

I am missing all my favorite ones

plus now you don't have Black or Spanish cartoons

Preferred solution: ORGINAL CARTOONS

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Anonymous
map-marker South Haven, Michigan

Tired already of the new puzzlepro

AI Highlights
  • I have been a fan of the daily puzzle for over 30 years.
  • Gene left; Stella is out there with clues and matching answers; I give up.

I have been a fan of the daily puzzle for well over 30 years and was sad when Gene left and started to settle in for the new girl now the new one Stella. Must say she is way out there with clues and matching answers.I give up

User's recommendation: Have fun

View full review
Anonymous
map-marker Oconomowoc, Wisconsin

Jschrang@***.net

AI Highlights
  • Delivery used to be in the paper box.
  • Lately it's been left in the driveway or road; drivers have to avoid it.
  • I want it to be put in the paper box.

We used to have our paper delivered in our paper box. Lately, it has been thrown in our driveway or the last two times it was in the road and drivers had to avoid it!!!. I would like it to be put in the paper box.

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Anonymous
map-marker Milwaukee, Wisconsin

My carrier is excellent. I put vacation hold on thru Nov 10 but did not get paper on Nov 12.

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I put vacation hold on thru Nov 10 but did not get paper on Nov 12

My carrier otherwise is excellent. I always get paper on time so obviously there was some mixup.

User's recommendation: I enjoy paper but prices keep going up!

View full review
Anonymous
map-marker Waukesha, Wisconsin

Two days later the District Manager called and would into my complaint. The following Sunday I had to Call Twice to get my paper delivered late ! Let’s see what happens this Sunday.

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the last three Sundays I've had to call about no paper delivery. The message now tells me the problem has been referred to the Manager.

No one has contacted me or delivered the paper last Sunday ! Please advise on how this non-delivery issue will be resolved ?

Alan Tredo

2610 Lander Lane

Waukesha,WI 53188

account number MJ0135778

account phone number 262-547-****

User's recommendation: Keep track of your delivery issues and call/complain each day !

View full review

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